Privacy Policy
Last updated: February 21, 2026
SusTern™ Inc. ("SusTern™", "we", "us", "our") takes your privacy rights very seriously. We are committed to transparently describing our privacy practices, including how we collect, use, and disclose:
- (a) your personal or personally identifiable information or business information (if and as applicable); and
- (b) data we obtain from your activity on the Services as part of providing our Website and web-based applications such as SusTern™ AI-Commerce™, available at https://www.sustern.ca (the "Website") and through third-party platforms (collectively, "Services").
We encourage you to read and understand our Terms of Service and this Privacy Policy before accessing or using the Services. By accepting the Terms or Privacy Policy, or by accessing or using the Services, you expressly consent to our collection, use, and disclosure of information in accordance with this Privacy Policy.
This Privacy Policy may change from time to time. Your continued use of the Services after we make changes indicates that you accept those changes. We will notify you in advance of any material changes and obtain your consent to any new ways we collect, use, or disclose your personal information.
Table of Contents
- Scope of Application
- What Information We Collect
- How We Collect Information
- How We Use Your Information
- Disclosure of Your Information
- Your Choices & Controls
- Processing, Transferring & Storing Your Information
- Data Security
- Data Retention
- Accessing & Correcting Your Information
- Withdrawing Your Consent
- Changes to This Privacy Policy
- Contact Information
1. Scope of Application
This Privacy Policy applies to information we collect from you:
- On the Services
- In email, text, and other electronic messages between you and us
Note: This Privacy Policy does not apply to information you provide to third parties through the Services. Third-party links or plugins are governed by their own privacy policies. We encourage you to read the privacy policy of every service you use.
2. What Information We Collect
We collect several types of information from and about you:
🔐 Personal Information
| Category | Examples |
|---|---|
| Account Information | Name, email, password, profile photo, username |
| Technical Information | Browser type, IP address, device identifier, operating system |
| Location Data | Approximate location via IP, Wi-Fi, GPS networks |
| User Content | Photos, uploads, preferences, AI interactions |
| Behavioral Information | Clickstream data, page interactions, browsing patterns |
| Payment Information | Processed via third-party payment processors — we do not store card details |
📊 Non-Personal Information
Statistical or aggregated data that does not directly identify you, such as demographic data or usage percentages across features.
3. How We Collect Information
We use the following methods to collect your information:
Direct Interactions
Information you provide by filling in forms, contacting us via email or chat, or interacting with AI components of the Services.
Automated Technologies
As you navigate the Services, we may collect information via:
- Cookies — Small files placed on your device. You may refuse cookies via your browser settings, though some parts of the Services may not function properly as a result.
- Flash Cookies — Local stored objects used to collect preferences and navigation data. Managed separately from browser cookies.
- Web Beacons — Small electronic files (clear gifs, pixel tags) used to count page visits and verify server integrity.
Third-Party Connections You Authorize
When you connect third-party accounts (e.g., Clover POS, Shopify), we may collect:
- Inventory information
- Transaction records, invoices, and subscription data
4. How We Use Your Information
We use the information we collect to:
- ✅ Present and operate the Services
- ✅ Fulfill requests for products, services, or information
- ✅ Process payments and enforce billing obligations
- ✅ Notify you about changes to the Services
- ✅ Improve, promote, and develop the Services
- ✅ Personalize content and advertising
- ✅ Detect and combat fraud, abuse, and illegal activity
- ✅ Provide customer support and troubleshoot issues
- ✅ Comply with legal requirements
- ✅ Enable social and interactive features
- ✅ Facilitate participation in referral programs
Our policy is to process the minimum amount of Personal Information necessary to provide functionality efficiently and consistently.
5. Disclosure of Your Information
We may disclose your Personal Information to:
- Subsidiaries and affiliates of SusTern™ Inc.
- Successors in the event of a merger, acquisition, or asset sale
- Service providers (analytics, cloud hosting, payment processors, content moderation) who are contractually bound to confidentiality
- Legal authorities when required by law, court order, or to protect rights and safety
- Third parties with your explicit consent
User Content you post may be visible to other users and third parties such as search engines and content aggregators.
6. Your Choices & Controls
You have the following controls over your information:
| Control | How |
|---|---|
| Cookies | Adjust browser settings to refuse cookies |
| Delete Content | Sign in and delete uploaded User Content |
| Delete Account | Go to Settings → Delete Account |
| Unsubscribe from emails | Click the unsubscribe link in any promotional email or email support@sustern.ca |
| Opt out of automated decisions | Email support@sustern.ca |
7. Processing, Transferring & Storing Your Information
We may transfer your Personal Information to contractors and service providers outside of Canada. These parties are contractually obligated to adhere to this Privacy Policy and applicable Canadian privacy legislation.
Foreign governments, courts, or regulatory agencies may be able to access your Personal Information under the laws of the foreign country.
By submitting your Personal Information or engaging with the Services, you consent to this transfer, storage, or processing.
8. Data Security
We implement the following security measures to protect your Personal Information:
- 🔒 Encryption of Personal Information in transit and at rest
- 👤 Access controls — restricted to authorized users only
- 📋 Audit logging of access to Personal Information
- 🚨 Incident response procedures for unauthorized access
Important: No method of transmission over the Internet is 100% secure. While we take industry-standard precautions, we cannot guarantee absolute security. Any transmission of Personal Information is at your own risk.
9. Data Retention
We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
We may anonymize (de-identify) your Personal Information for legitimate business purposes such as analytics or testing, stored separately from Personal Information.
10. Accessing & Correcting Your Information
You have the right to request access to, correct, or delete the Personal Information we hold about you.
To exercise this right: 📧 Email us at support@sustern.ca
We may request identity verification before fulfilling your request. In some cases, applicable law may restrict our ability to provide access — we will inform you of any such restrictions.
Exceptions may include:
- Information protected by solicitor-client privilege
- Information involved in a formal dispute resolution process
- Information about another individual that would reveal their Personal Information
11. Withdrawing Your Consent
Where you have provided consent to the collection or use of your Personal Information, you may withdraw that consent by contacting us at:
Note: Withdrawing consent may impact our ability to provide certain features or Services. We will explain the impact before you make your decision.
12. Changes to This Privacy Policy
We will post any changes to this Privacy Policy on this page and update the "Last updated" date at the top. For material changes, we will notify you via a notice on the Services.
You are responsible for periodically reviewing this page for updates.
13. Contact Information
We welcome your questions, comments, and requests regarding this Privacy Policy.
SusTern™ Inc. 📧 support@sustern.ca
We have procedures in place to receive and respond to complaints about our handling of Personal Information and our compliance with applicable privacy laws.